In this two part podcast, Les Jones is joined with Richard Collard, Consultant at Practice Plan Group to discuss making a great first impression when a patient calls your dental practice and the importance of having the right telephone systems in place.
What you’ll hear:
- How the current dental landscape is affecting dental practices and the front desk team
- The main issues the front desk team face
- How to make a great first impression on a prospective new patient
- Converting an NHS enquirer to a private plan patient
Who should listen:
- Practice Owners
- Practice Managers
- Front desk team
Find out more in part two next week…