How to handle NHS call enquiries

Donna Hall, Regional Support Manager at Practice Plan shares her top tips on how to handle calls enquiring about NHS dental treatment and convert more patients on a private basis.

What you’ll hear:

• Asking patients the right questions
• Take the time to find out their needs
• Build value – the benefits of private appointments and what’s included
• Leave the call on a good note

Who should listen:

• Receptionists
• Dental Nurses
• Practice Managers

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