Podcasts

Subscribe to our podcasts

Practice Management Dental Landscape Mental Health Marketing and Design NHS Wesleyan Financial Services Finance Life stories Dentistry Confidence Monitor Our News Covid-19

5 Mar 2019 • Marketing and Design, Podcasts, Practice Management

Issues you’re overlooking in practice

Les Jones discusses the possibility that your patients see things differently to you when it comes to the ‘little things’ you’ve learned to live with in practice. He talks about the potential damage this could…

19 Feb 2019 • Podcasts, Practice Management

Understanding the law in relation to rest breaks and rotas

Sarah Buxton shares her advice for ensuring that your staff rota adheres to the law. She explains the importance of clear contracts, how a rota should work in a dental practice and the dangers of…

12 Feb 2019 • Podcasts, Practice Management

Preparing your practice for sale

It is often said that you should have one eye on your exit from the moment you start up in business. In this podcast, Thomas Coates highlights some areas of best practice to ensure you…

29 Jan 2019 • Podcasts, Practice Management

How to overcome fee objections

Dealing with price objections can be extremely challenging, especially when a patient is shopping around. Ashley Latter shares proven strategies to help you develop your unique selling points and increase your case acceptance without having…

15 Jan 2019 • Podcasts, Practice Management

Handling complaints in practice

Lisa shares her best practises on how to deal with complaints to prevent them from escalating. She discusses the importance of being prepared and how it is important to learn from any complaints you do…

27 Nov 2018 • Podcasts, Practice Management

40 years to go… why an exit strategy could ruin your business

Colin shares some personal insights into why he has committed to work within dentistry until he is 85. He talks about the advantages of a long-term approach which removes some of the pressures of day-to-day…

13 Nov 2018 • Podcasts, Practice Management

Understand and improve the way you communicate with this NLP model

Barry Oulton, dentist and communication expert, talks about the benefits of better understanding the way you communicate. He explains a Neuro-Linguistic Programming model that can help you achieve this. What you’ll hear: The importance of…

30 Oct 2018 • Podcasts, Practice Management

The latest developments in Employment and HR Law

Employment and HR specialist, Sarah Buxton shares details of the latest changes to Employment Law and how these impact practices and teams. What you’ll hear: Recent changes with regards to parental bereavement leave The consequences…

23 Oct 2018 • Podcasts, Practice Management

Recent developments with buying and selling a practice in respect of NHS and CQC

In a podcast of two halves, specialist solicitor, Thomas Coates, discusses a new policy introduced by the CQC that is making practice sales, purchases and restructures significantly more difficult. He also talks about an updated…

16 Oct 2018 • Podcasts, Practice Management

How to handle sickness absence

Employment and HR solicitor, Sarah Buxton, talks to Nigel Jones about how to deal with sickness absence in your team and explains the risks if you don’t handle it correctly. What you’ll hear: The best…

9 Oct 2018 • Podcasts, Practice Management

The language of influence and how to use it

Barry explains the concept of Neuro-Linguistic Programming and how becoming aware of your language can impact your communication, positively affect your relationships with patients and increase your profits. What you’ll hear: An introduction to how…

25 Sep 2018 • Podcasts, Practice Management

How to ask for referrals

Ashley Latter explains why obtaining referrals is the easiest way of growing your patient numbers and shares his expert advice on how to discuss this with your current patients. What you’ll hear: Common reasons that…

11 Sep 2018 • Podcasts, Practice Management

The philosophy of leading a dental team

Colin Campbell shares his views on leadership in a dental practice. He explains how leadership through example setting leads to a development of the team who will go above and beyond what is normally expected…

21 Aug 2018 • Podcasts, Practice Management

Why dentists find discussing fees challenging

Ashley Latter explains the reasons why many dentists find it difficult to discuss fees with patients. He suggests easy to implement ways to overcome these difficulties and illustrates what can happen if you don’t. What…

7 Aug 2018 • Podcasts, Practice Management

How to see what your patients see

Business Coach Carol Groombridge explains why it’s important to take a step back and look at your practice as a patient would. Sometimes the little things that you don’t notice can be the things that…

31 Jul 2018 • Podcasts, Practice Management

The effect of regulation on dentists today

John Milne takes you through regulation in dentistry today and the effect it has on the lives of practising dentists and on patient care. What you’ll hear: The future for regulation in terms of the…

24 Jul 2018 • Podcasts, Practice Management

How to unlock hidden profits in your practice

Andy McDougall explains why numbers should be at the heart of everything you do and explains how to make sure your practice reaches its full financial potential. What you’ll hear: An overview of where unlocked…

17 Jul 2018 • Podcasts, Practice Management

Must do’s when running a referral service

As practice manager in a thriving referral practice, Lisa Bainham shares her advice on how to build a successful referral service. What you’ll hear: How to build your reputation Things to consider when communicating with…