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11 Jun 2020 • Podcasts, Practice Management, Covid-19

Recovery post COVID-19

Michael Bentley talks about the road to recovery for dental practices as we welcome the team and patients back. Michael details some of the less talked about subjects ahead of reopening. What you’ll hear: The…

26 May 2020 • Podcasts, Practice Management, Covid-19

Minimal Attendance Dentistry (MAD) ahead of reopening

Chris Barrow talks about putting plans in place ahead of the first phase of reopening. Whilst a definitive return to work date has not yet been issued, but many feeling this is imminent, Chris details…

19 May 2020 • Podcasts, Practice Management, Covid-19

Practice Housekeeping during COVID-19

Ashley Latter talks about what you can be doing right now amid COVID-19 lockdown ahead of current restrictions being lifted. With practical tips and advice, he highlights the importance of utilising this time wisely ahead…

11 May 2020 • Podcasts, Practice Management, Covid-19

Leading through uncertainty

Les Jones talks to Jude Jennison about leading through uncertainty as lockdown continues. Jude has been working with uncertainty all her life and understands the anxiety that this can cause. With numerous years’ experience she…

27 Apr 2020 • Podcasts, Practice Management, Marketing and Design

A conversation with Shaz Memon

Les Jones talks to Shaz Memon about COVID-19 business survival planning. After the success of his sell out book, Instagram for Dentists, Shaz shares his insights to support dental practices in navigating through this difficult…

17 Mar 2020 • Podcasts, Practice Management

Grow your patient membership plan

Ellie Young talks through all the key things you need to consider in order to grow your patient membership plan. She explains the processes you should have in place and the difference involving the full…

25 Feb 2020 • Podcasts, Practice Management

What makes a good leader?

Chris explains what makes a good leader. He discusses the importance of having a vision, setting a good example and what to do if you find yourself tolerating behaviours you don’t want within your team.…

18 Feb 2020 • Podcasts, Practice Management, Marketing and Design

The importance of webforms

Les Jones shares his experiences as a ‘mystery shopper’. Posing as a married mum of one who has recently moved and is looking for a dental practice, he completed a web enquiry form for a…

4 Feb 2020 • Podcasts, Practice Management

Should you sell your practice?

Chris discusses the current trends with regard to choosing who to sell to. He also discusses possible alternatives to selling and explains the concept of the self-managing dental business. What you’ll hear: The reasons why…

28 Jan 2020 • Podcasts, Practice Management

The benefits of holding an open day in your practice

Sophie and Pippa from our events team share their expert advice for event planning. They explain the benefits of holding an open day and provide top tips for making sure you get the best from…

26 Nov 2019 • Podcasts, Practice Management

The role of hygienists and therapists in the future of dentistry

Practice director, Lesley Morgan Barlow discusses the role of therapists and hygienists. She touches on how those roles have changed, how patients perceive them and where they will fit into the dental team of the…

15 Oct 2019 • Podcasts, Practice Management

How to handle complaints in your practice

Lesley talks about the different types of complaints you might receive in practice. She discusses the ways in which you can deal with them to stop them escalating and benefit your practice in the long…

3 Sep 2019 • Podcasts, Practice Management

How to radically increase your profits with facial aesthetics

The success of any dental practice relies on the three concepts of attraction, conversion and retention of patients. If you can master all three and apply them to facial aesthetics, you’ll be able to turbo-boost…

13 Aug 2019 • Podcasts, Practice Management

The benefits of creating a good working culture in your practice

HR and employment specialist, Sarah Buxton explains how creating a good working culture in your practice benefits both the practice and the team. She talks about what constitutes a good culture and the ways in…

28 May 2019 • Podcasts, Practice Management

Sarah Buxton discusses the latest developments in employment law

Employment and HR specialist, Sarah Buxton shares details of the latest changes to Employment Law. She discusses a range of themes including employment status, harassment in the workplace and GDPR in the context of how…

16 Apr 2019 • Podcasts, Practice Management

How we built our practice from squat to success

Helen Robertson shares her story of opening a squat practice with her husband at the beginning of the recession in 2009 and building it into the thriving three surgery practice that it is today. What…

26 Mar 2019 • Podcasts, Practice Management

How to turn your existing patients into raving fans

With experts claiming that we see up to 5000 adverts per day trying to get our attention and sell us something, word of mouth recommendation and digital recommendation have become more important than ever before.…

12 Mar 2019 • Podcasts, Practice Management

The benefits of having a dental plan provider

Zoe Close discusses the benefits to your business and your patients of providing a dental plan in your practice. She also talks about the additional support that a plan provider can offer with regards to…