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24 Nov 2023 • Blog, Practice Management

Spread some Winter cheer – Just Because!

As the nights get longer and the days shorter, Area Manager, Gary Nelson, suggests a way of bringing some warmth into people’s lives. The world we live in is a difficult place at present. Stating…

10 Nov 2023 • Blog, Practice Management

Going Back to Basics for Dental Practices: Navigating Gaps in Your Diary

Dental business consultant, Lucie Simic offers some suggestions on managing a busy diary. For a while now, dental practices have been grappling with the challenge of managing an influx of both new and existing patients.…

17 Oct 2023 • Blog, Practice Management

Jason reflects on a relationship built on trust

In a few weeks’ time, one of Practice Plan’s longest standing customers will be ditching his scrubs in favour of a life away from clinical dentistry. The sale earlier this year of Principal Dentist, Jason…

13 Oct 2023 • Blog, HR & Employment Law

Supporting employees with the menopause

To mark World Menopause Day on the 18th of October and Menopause Awareness Month, Sarah Buxton, HR and employment solicitor and director of Buxton Coates Solicitors, makes some suggestions as to how employers can support…

28 Sep 2023 • Blog, Practice Management

Mastering Self-Leadership: The First Step to Leading Others Effectively

In this guest blog, CSR and business coach, Mark Topley, urges those in positions of leadership to take a look in the mirror to find the best way to lead their team. Plato was right…

22 Sep 2023 • Blog, Practice Management

Customer Experience not Service

As more dentists transition from NHS to private dentistry, to stay ahead of the pack, Area Manager, Gary Nelson urges practices to concentrate on providing an outstanding experience for their patients, not just good service.…

18 Aug 2023 • Blog, Practice Management

Polly Bhambra – a force to be reckoned with

As Regional Support Manager, Josie Hutchings, found out, Practice Plan customer, Polly Bhambra has followed an unusual path to her current status as co-owner of a group of ten dental practices in the Wolverhampton area.…

4 Aug 2023 • Blog, Practice Management

Creating a Wow Welcome: Top Tips for Welcoming New Team Members into a Dental Practice

First impressions are everything, and you want to make sure that your onboarding process makes your valued recruit feel comfortable right from the get-go. We know that recruiting new team members is not always easy…

28 Jul 2023 • Blog, Practice Management

How to turn a negative into an opportunity

As the number of practices offering NHS dentistry gets fewer every week, independent dental practices field more calls from patients desperate to find an appointment with a dentist. As Ashley Latter points out, if these…

21 Jul 2023 • Blog, CSR

Dementia Friends

We are living in a society where many people are fortunate enough to have long lives. However, as we age, we become more susceptible to various health conditions such as dementia. According to Alzheimer’s UK…

23 Jun 2023 • Blog, Practice Management

How to minimise last minute cancellations

With the fixed costs of running a dental practice rising all the time, it’s important practices maximise their opportunities to see patients. One way to ensure this happens is to reduce the number of missed…

2 Jun 2023 • Blog, Practice Management

How can I keep my team happy and motivated? It’s not about you

Making her debut as a Practice Plan speaker at the Dental Business Theatre at the Dentistry Show at the NEC last month was dental business coach, Dr Bhavna Doshi of Dental Wealth Builder. The theme…

26 May 2023 • Blog, Practice Management

Ways to maximise the potential in your practice

Although things may have eased a little, the current economic climate still remains challenging for most practices. Here Practice Plan Area Manager, Katrina Rees, suggests ways to get the most out of the income streams…

21 Apr 2023 • Blog, Practice Management

Tips to maintain a happy team

In the light of the difficulties practices are experiencing recruiting new members of staff, it’s important to hang onto the good ones you already have! If your team is happy, they’re less likely to go…

14 Apr 2023 • Blog, Practice Management

Keeping things in the family – Lisa Bainham

As she approaches her 20-year anniversary of being with Practice Plan, Area Manager, Suki Singh spoke to Lisa Bainham, Practice Manager at the Old Surgery in Crewe and President of the Association of Dental Administrators…

6 Apr 2023 • Practice Management

Associates and Self-employed status – will they pass the test?

For many years, HMRC has been happy to treat Associate dentists as self-employed when assessing them for tax. However, from 6th April 2023, its guidance is changing bringing dentistry into line with all other professions.…

31 Mar 2023 • Blog, Practice Management, CSR

How CSR can attract talent to your team

Head of Sales, Zoe Close, speaks to Business Coach and CSR specialist, Mark Topley, who puts the case for the importance of CSR in the recruitment and retention of team members. ZC: Mark, as CSR…

17 Mar 2023 • Blog, Practice Management

How to set ground rules to handle aggressive patients

As the issues around access to dentistry show no signs of being solved, more patients are venting their frustration on practice team members. Verbal, and sometimes physical aggression is becoming something front of house staff…