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2 Feb 2024 • Blog, Practice Management

How to keep your team happy and effective

Award-winning Dental Nurse Emilia Forrester, shares her hints and tips on how to maintain a happy team. In practice I sometimes observe frustration from patients being directed towards the team who are genuinely doing their…

12 Jan 2024 • Blog, CSR

Practice Plan and Wesleyan building a sustainable future

As a mutual, Wesleyan is owned by its members and has no shareholders. As it says on its website: “We thrive by staying true to the needs of the people who matter most – our…

8 Dec 2023 • Blog, Practice Management

Three ways to pay associates for their plan membership income

Regional Support Manager, Sarah Barnard, offers some suggestions for dealing with a subject raised often by practices – what is the best way to pay associates for plan membership income? I have worked for Practice…

10 Nov 2023 • Blog, Practice Management

Going Back to Basics for Dental Practices: Navigating Gaps in Your Diary

Dental business consultant, Lucie Simic offers some suggestions on managing a busy diary. For a while now, dental practices have been grappling with the challenge of managing an influx of both new and existing patients.…

17 Oct 2023 • Blog, Practice Management

Jason reflects on a relationship built on trust

In a few weeks’ time, one of Practice Plan’s longest standing customers will be ditching his scrubs in favour of a life away from clinical dentistry. The sale earlier this year of Principal Dentist, Jason…

28 Sep 2023 • Blog, Practice Management

Mastering Self-Leadership: The First Step to Leading Others Effectively

In this guest blog, CSR and business coach, Mark Topley, urges those in positions of leadership to take a look in the mirror to find the best way to lead their team. Plato was right…

22 Sep 2023 • Blog, Practice Management

Customer Experience not Service

As more dentists transition from NHS to private dentistry, to stay ahead of the pack, Area Manager, Gary Nelson urges practices to concentrate on providing an outstanding experience for their patients, not just good service.…

18 Aug 2023 • Blog, Practice Management

Polly Bhambra – a force to be reckoned with

As Regional Support Manager, Josie Hutchings, found out, Practice Plan customer, Polly Bhambra has followed an unusual path to her current status as co-owner of a group of ten dental practices in the Wolverhampton area.…

4 Aug 2023 • Blog, Practice Management

Creating a Wow Welcome: Top Tips for Welcoming New Team Members into a Dental Practice

First impressions are everything, and you want to make sure that your onboarding process makes your valued recruit feel comfortable right from the get-go. We know that recruiting new team members is not always easy…

23 Jun 2023 • Blog, Practice Management

How to minimise last minute cancellations

With the fixed costs of running a dental practice rising all the time, it’s important practices maximise their opportunities to see patients. One way to ensure this happens is to reduce the number of missed…

2 Jun 2023 • Blog, Practice Management

How can I keep my team happy and motivated? It’s not about you

Making her debut as a Practice Plan speaker at the Dental Business Theatre at the Dentistry Show at the NEC last month was dental business coach, Dr Bhavna Doshi of Dental Wealth Builder. The theme…

6 Apr 2023 • Practice Management

Associates and Self-employed status – will they pass the test?

For many years, HMRC has been happy to treat Associate dentists as self-employed when assessing them for tax. However, from 6th April 2023, its guidance is changing bringing dentistry into line with all other professions.…

31 Mar 2023 • Blog, Practice Management, CSR

How CSR can attract talent to your team

Head of Sales, Zoe Close, speaks to Business Coach and CSR specialist, Mark Topley, who puts the case for the importance of CSR in the recruitment and retention of team members. ZC: Mark, as CSR…

3 Feb 2023 • Blog, Practice Management

Rising costs – you have to pass it on!

Dental business coach, Chris Barrow, offers some advice on the need to increase prices and how to handle the change. I present at a number of different events and workshops for Practice Plan and I…

26 Dec 2022 • Blog, Practice Management

You’ve got to have a system!

Practice Plan’s ‘Nourish and Flourish’ Workshop tour is now well underway, and something host, Michael Bentley, believes teams need to be nourished is systems. As Michael himself admits, the mention of the word ‘systems’ can…

7 Nov 2022 • Blog, Practice Management

First steps towards achieving sustainability in practice

CSR expert and coach, Mark Topley, puts the case for sustainability in dental practices. Many events in 2022 have helped to add weight to the case for sustainability. The war in Ukraine highlighted the need…

30 Sep 2022 • Blog, Practice Management

How to set charges for children on membership plans

Moving to private practice and not sure what to do about charging for children? Sales Support Manager, Michelle Hardy, shares a few suggestions on how to go about it. Charging for children can be a…

10 Sep 2022 • HR & Employment Law

What is systemic resilience and how can it help you and your employees?

Leadership coach Johanna Hooper looks at systemic resilience and how it can help you in practice…. ‘What is systemic resilience?’ I hear you saying. I know, it’s a bit of a mouthful isn’t it. Well,…