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23 Dec 2024 • Blog, Practice Management

Don’t just offer, prescribe plan membership to your patients

Regional Support Manager, Jo Phillpot, suggests ways to ensure your patients sign up to the correct plan for them. While it’s true that having a membership plan in place offers your patients a great way…

2 Dec 2024 • Blog, Practice Management, Uncategorized

Increase your patients’ perception of the value of your routine examinations

In this blog, Regional Support Manager, Josie Hutchings, urges practices to take steps to encourage regular attendance by increasing the perceived value of routine examinations for patients. Despite inflation having returned to its pre-Truss budget…

29 Oct 2024 • Blog, Practice Management

Is it time to freshen up your communication? With Gary Nelson

As the seasons change, Gary Nelson urges practices to think about freshening up their marketing and patient communications. I am fortunate to go to a gym with very large glass windows, one-way glass I’m glad…

18 Oct 2024 • Blog, Practice Management

Telecommunications changes coming down the line

An event in 2025 concerning telecommunications will have a huge impact upon how practices run their businesses. John Greenshaw, owner and Director of Merlin Telecommunications Ltd explains what the change will be and how practices…

10 Oct 2024 • Blog, Practice Management, Uncategorized

Understanding your practice costs

Regional Support Manager, Sarah Barnard, highlights the importance of understanding practice costs. Do you know the operating costs per surgery, per day for your practice? If your answer to that is ‘no’, then it seems…

27 Sep 2024 • Blog, Practice Management

How to Manage Risk

Selina Alexander reports on a recent presentation she attended by Aubrey Craig, a Senior Dento-legal Adviser at MDDUS, on the human factors in Dentistry and how to manage risk. Are there areas of your practice…

20 Sep 2024 • Blog, Practice Management, Uncategorized

Becoming a Treatment Co-ordinator with Kayleigh Robinson

Treatment Coordinator, Kayleigh Robinson, offers advice to aspiring Treatment Coordinators (TCOs) and charts her career path to date. There are many different types of TCO and I suppose in some ways we all do the…

16 Aug 2024 • Blog, Practice Management

Joanna Carew – discovering her passion for dentistry

Dental practice owner, Joanna Carew, shares how a career pivot led to her falling in love with dentistry. Originally, my career had nothing to do with dentistry as I was training to be a lawyer.…

21 Jun 2024 • Blog, Practice Management

Mike Hesketh – helping businesses grow

Head of Sales, Zoe Close, catches up with leading Dental Business Consultant, Mike Hesketh, to find out how he helps businesses flourish. Zoe: When I meet clients, they often ask where they should go for…

10 Jun 2024 • Blog, CSR

Help your practice to go green with Mark Topley

Dental Business and Sustainability Coach, Mark Topley, talks about a new programme he has launched called Go Practice Green, to help practices become more sustainable. We’re all becoming increasingly aware that it’s important to be…

20 May 2024 • Blog, Practice Management

Six Key Focuses to Becoming a Great Boss

In this guest blog, Dental Business Coach, Mark Topley, shares the top six priorities for great leadership. In what is an increasingly dynamic business landscape this year, effective leadership is going to be more crucial…

16 May 2024 • Blog, Practice Management

Improve your patient experience and get more of what you want from your practice

Dentist and Dental Business Coach, Dr Barry Oulton, shares how to increase the turnover of a practice without working longer hours. As a dental business coach, when I chat to dentists they tend to want…

19 Apr 2024 • Blog, HR & Employment Law

Changes to employment law this year

This year there will be a number of changes to employment law that practices should be aware of. Here, Director & HR Solicitor at Buxton Coates Solicitors, Sarah Buxton, outlines what’s coming up. As of…

18 Apr 2024 • Blog, Practice Management

Mixing things up in practice

Dentist and owner of Abbey House Dental, Amit Jilka, explains how he makes things work in a mixed practice. I began my career as a predominantly NHS dentist. Then I trained in implants and sedation…

22 Mar 2024 • Blog, Practice Management

How a Treatment Co-ordinator can benefit a practice

Regional Support Manager, Chris Nicholson, outlines how introducing a Treatment Co-ordinator (TCO) can help increase treatment uptake and benefit the practice. Treatment Co-ordinators have been around for a while now and more practices are seeing…

15 Mar 2024 • Blog, Practice Management

Are you making the most of the latent potential in your team?

Practice Plan’s Creative Director, Les Jones, encourages practices to tap into the latent potential of less experienced members of their team. A few weeks ago I watched the Carabao Cup Final between Chelsea and Liverpool.…

6 Mar 2024 • Blog, Practice Management

The Crucial Role of Persistence in Customer Follow-Up

Just as was demonstrated when football manager Jurgen Klopp received a phone call from his dentist during a Liverpool FC press conference recently, one of the key elements in successful patient management is the art…

2 Feb 2024 • Blog, Practice Management

How to keep your team happy and effective

Award-winning Dental Nurse Emilia Forrester, shares her hints and tips on how to maintain a happy team. In practice I sometimes observe frustration from patients being directed towards the team who are genuinely doing their…